Refund and Returns Policy
At Ahsisa.co.uk, we are committed to ensuring customer satisfaction with every purchase. If for any reason you are not fully satisfied with your purchase, our refund and return policy outlines the steps for returning an item and requesting a refund.
1. Returns
Our return policy allows you to return items under the following conditions:
- Eligibility: Items must be returned within 14 days of the delivery date to be eligible for a refund or exchange.
- Condition: Products must be unused, unworn, and in their original packaging with all tags attached. Items that are damaged, altered, or show signs of wear will not be eligible for a return.
- Non-Returnable Items: Some items are exempt from being returned. This includes, but is not limited to, sale items, gift cards, and personal care products.
2. Refunds
Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
- Approval: If approved, the refund will be processed and automatically applied to your original method of payment within 7-10 business days.
- Partial Refunds: In some cases, partial refunds may be granted for items that are not in their original condition or are returned after the 14-day return window.
3. Exchanges
If you need to exchange an item for a different size or color, please contact us within 14 days of receiving your order. We will process the exchange once the original item has been returned and inspected. Please note that exchanges are subject to availability.
4. Return Shipping
- Customer Responsibility: The customer is responsible for the cost of return shipping, except in cases where the product received was incorrect or defective.
- Lost or Damaged Returns: We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item or be responsible for lost or damaged returns.
5. Defective or Damaged Items
If you received a defective or damaged product, please notify us immediately at info@ahsisa.co.uk with a description and photos of the issue. We will arrange for a replacement or refund, including return shipping, at no additional cost to you.
6. Late or Missing Refunds
If you have not received your refund within 10 business days of approval, please first check with your bank or credit card provider. Processing times may vary between financial institutions. If you still have not received your refund, please contact us at [your email address].
7. Sale Items
Only regular-priced items may be refunded. Sale items or discounted products are not eligible for refunds unless they are defective or damaged.
8. Contact Us
For any questions or concerns regarding returns, refunds, or exchanges, please contact us at:
Ahsisa.co.uk
Email: info@ahsisa.co.uk